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True Tech TrainingTrue Tech TrainingTrue Tech Training
02920 789701
Wentloog Ave, Rumney, Cardiff CF3 2GA
True Tech TrainingTrue Tech TrainingTrue Tech Training

FAQ

Frequently asked questions

Here is our FAQ page to answer many of the frequently asked questions we are asked along the way.

FAQ

Our list prices include VAT and any exam costs where applicable. The only extra costs required thereafter would be for the course books & any resits should this be required..

Of course! We are always very happy to give tours of our facilities. During Covid times please just phone ahead to arrange a suitable day/time to come in.

 

Yes we have plenty of free parking spaces at most centre.

 

Some of our qualifications require experience but most don’t, each course page will tell you if you need experience or not.

 

No, we provide all the necessary tools and materials to undertake your training.

 

We are able to accept credit / debit cards and bank transfers via BACS , there are also various pay as you go, and funding options.

 

We generally advise 6-8 Weeks although most certificates will arrive quicker than this. The reason for this is that often exams and assessments have to be quality checked and verified. We also are reliant on organisations such as C&G & EAL processing and sending the certificates to us.

IMPORTANT NOTE: If you have booked a package of courses we will send all the certificates in one go

 

Monday to Friday Start 8.30 A.M. Finish 4.00 P.M. however this can vary.

We will send you a book list when you book your course.

We have some of the highest pass rates in the UK there are on average 90% + and on some courses such as 18th edition where pass rates are 98.6%.

To secure your place immediately a deposit can be paid  within 7 days of booking confirmation being received . The balance will then be payable 21 days before the course start date. On longer courses we also offer pay as you learn , Instalment options.

All online exams you will find out your results straight away, for written papers and other assessments if can take a few weeks.

Yes all of our City & Guilds, NIC, and EAL courses will lead to a qualifications.

We run the courses is this format as there is a large amount of information to take in over the duration of the course and after years of delivering this course this is by far the most successful format. We have tried and tested different formats and this one seems to have the best pass rate and customers seem to prefer it too.

Yes C&G & EAL courses are industry recognised qualifications.

We know that everyone is different, and this is why you won’t see any individual course prices on our website. Our training packages can be uniquely tailored to every individual in terms of attendance dates and what’s included.

When you speak to our Team, we will take note of your individual needs and suggest the right course package for you. This does not mean we give you the most expensive course; it means we give you the course that is best suited your career goals.

Our Team are available to answer any queries during normal working hours. Our expert tutors and industry professionals are also on hand every day throughout the year, Youre never left on your own after completing your training, just call and one of the tutors will call as soon as possible.

Contact us for more information or for free advice

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    Our Service CONTINUES

    Having studied the Government advice and restrictions documents thoroughly, we will continue our important service to our customers albeit with some adaptations with the majority of our delivery being enabled .

    We have invested hugely over the last 12 months to cope with the Covid restrictions and can assure you the quality of your learning journey will not be compromised.

    The COVID-19 pandemic is evolving daily and the safety of our staff and students is paramount. We continue to follow Government guidelines in the fight against Coronavirus and continue to:

    • Provide hands free sanitising stations
    • Mandating the use of face masks
    • Social distancing enforced in corridors, classrooms and workshops
    • Reduced class sizes
    • Regular cleaning schedule
    • Alcohol wipes to disinfect equipment before and after use provided